BRISBANE BUSINESS RELOCATIONS PTY LTD
COMMERCIAL RELOCATION TERMS AND CONDITIONS
ABN: 12 137 915 738
Address: 24 Eagleview Place, Eagle Farm, Queensland 4009
Phone: 1300 026 861
Email: hello@brisbanebusinessrelocations.com.au
Website: www.brisbanebusinessrelocations.com.au
Effective Date: 16 June 2026
1. INTRODUCTION
These Terms and Conditions apply to all Services provided by Brisbane Business Relocations Pty Ltd ("BBR", "we", "us", "our") to the Client ("you", "your").
By accepting a quotation, issuing instructions, making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions.
These Terms govern all commercial relocations, office moves, storage, logistics, packing, installation and related Services.
1A. DEFINITIONS
Client means the person, company, government entity, organisation or other party engaging BBR.
Goods means all furniture, equipment, records, documents, archives, technology, fixtures and other property handled, transported or stored by BBR.
Services means the relocation, storage, logistics, packing, installation, project management and related services supplied by BBR.
Force Majeure Event means an event beyond the reasonable control of a party, including natural disasters, pandemics, government actions, transport disruptions, industrial action and utility failures.
2. SERVICES
BBR provides commercial relocation services including:
3. QUOTATION ACCEPTANCE AND CONTRACT FORMATION
3.1 Acceptance
A quotation is accepted when the Client:
A binding contract is formed upon acceptance.
3.2 Reliance on Information
Quotations are based on information supplied by the Client. If actual conditions differ from those represented, BBR may adjust pricing, labour, equipment requirements, scheduling or other aspects of the Services.
3.3 Variations
Variations may include:
BBR may issue a revised quotation for approval before proceeding with any variation.
4. PRICING AND ADDITIONAL CHARGES
Additional charges may apply for:
Unless expressly stated in writing, quotations and estimates are not fixed-price contracts.
5. CLIENT RESPONSIBILITIES
The Client must:
The Client warrants that it has authority to relocate all Goods.
6. EXCLUDED GOODS
Unless agreed in writing, BBR will not transport:
7. PACKING AND LIABILITY
Owner-packed items are transported entirely at the Client's risk.
BBR is not liable for:
Professional packing services are provided with reasonable care and skill.
8. IT AND ELECTRONIC EQUIPMENT
BBR provides physical relocation services only.
BBR is not responsible for:
9. STORAGE
Storage fees are payable in advance unless otherwise agreed in writing.
Goods may be stored at facilities operated by BBR or third-party providers.
Access to stored Goods requires reasonable prior notice.
Storage charges continue to accrue until all Goods are collected and all amounts owing are paid.
Unpaid storage charges may result in enforcement of BBR's lien rights.
Goods may be disposed of following any notice period required by law.
10. DELIVERY AND DELAYS
Delivery and completion times are estimates only and are not guaranteed.
BBR is not liable for delays caused by:
11. RISK
The Client bears the risk in the Goods at all times except to the extent that loss or damage is directly caused by the negligent act or omission of BBR.
The Client is responsible for maintaining appropriate insurance coverage for all Goods.
12. INSURANCE
BBR does not automatically insure Goods.
Clients are strongly advised to obtain:
Any insurance arranged through BBR is subject to the terms, conditions and exclusions of the relevant insurer.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, BBR is not liable for:
Where permitted by section 64A of the Australian Consumer Law, BBR's liability is limited to:
(a) the re-supply of the Services; or
(b) payment of the cost of having the Services supplied again.
14. AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law.
Where permitted by law, liability is limited to re-supply of the Services or payment of the cost of re-supply.
15. PAYMENT TERMS
15.1 Deposits
Bookings are not confirmed until any required deposit has been received.
15.2 Progress Claims
Progress billing may apply to multi-day, staged or project-based relocations.
15.3 Payment Terms
COD Clients: Payment is due immediately upon completion of the Services.
Account Clients: Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
15.4 Suspension
BBR may suspend Services, storage access or delivery where an account becomes overdue.
15.5 Interest
Overdue amounts incur interest at 2% per month, calculated daily.
15.6 Recovery Costs
The Client is liable for all debt recovery costs, collection agency fees, legal costs and related expenses incurred by BBR.
16. LIEN AND PPSA
16.1 Lien
BBR holds a lien over all Goods for unpaid amounts owing by the Client.
16.2 Retention
Goods may be retained until all outstanding amounts are paid in full.
16.3 Sale of Goods
Where any amount remains unpaid for more than sixty (60) days, BBR may, where legally permitted, sell the Goods to recover the debt.
BBR will provide written notice to the Client's last known address specifying the amount owing and providing at least fourteen (14) days to remedy the default before any sale occurs.
16.4 PPSA
The Client agrees that BBR may register and enforce any security interest arising under these Terms in accordance with the Personal Property Securities Act 2009 (Cth).
17. WORK HEALTH AND SAFETY (WHS)
BBR prioritises workplace health and safety and may stop or refuse work where unsafe conditions exist.
The Client must disclose hazards including:
BBR reserves the right to conduct a site inspection and risk assessment before commencing the Services.
BBR may refuse unsafe lifting, transport or handling activities.
Additional costs may apply where additional safety measures or compliance requirements are necessary.
18. CONFIDENTIALITY
BBR will take reasonable steps to protect confidential information obtained during the provision of the Services.
This includes:
The Client must also keep confidential any pricing, methodologies, systems, operational processes or proprietary information disclosed by BBR.
These obligations survive completion of the Services.
18A. SUBCONTRACTORS
BBR may engage subcontractors to perform all or part of the Services.
BBR remains responsible for the Services provided by its subcontractors to the extent required by law.
19. PRIVACY
BBR complies with the Privacy Act 1988 (Cth).
Personal and business information may be disclosed to:
20. CANCELLATION AND RESCHEDULING
20.1 Cancellation Charges
Notice Period
Cancellation Fee
More than 14 days - No charge
8–14 days - 25% of the Contract Value
7 days or less - 80% of the Contract Value
20.2 Rescheduling
Notice Period
Rescheduling Fee
More than 14 days - No charge
8–14 days - Administration costs may apply
7 days or less - Up to 80% of the Contract Value
All rescheduling requests are subject to availability.
20.3 Force Majeure Exception
No cancellation fees apply where a Force Majeure Event prevents performance, except for reasonable third-party costs already incurred by BBR.
21. PROJECT RELOCATIONS
Projects involving:
may require:
22. FORCE MAJEURE
BBR is not liable for delay, interruption or failure to perform the Services resulting from a Force Majeure Event.
23. DISPUTE RESOLUTION
Any dispute arising under these Terms must be addressed through the following process:
Nothing prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
24. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the exclusive jurisdiction of the courts of Queensland.
25. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and supersede all prior discussions, negotiations, representations and understandings relating to the Services.
26. CONTACT DETAILS
Brisbane Business Relocations Pty Ltd
ABN: 12 137 915 738
Address: 24 Eagleview Place, Eagle Farm, Queensland 4009
Phone: 1300 026 861
Email: hello@brisbanebusinessrelocations.com.au
Website: www.brisbanebusinessrelocations.com.au
Copyright © 2026 Brisbane Business Relocations - All Rights Reserved.
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