Privacy Policy

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Brisbane Business Relocations Pty Ltd
Effective Date: 16th June 2026

At Brisbane Business Relocations Pty Ltd ("Brisbane Business Relocations", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when providing commercial relocation, office moving, business relocation, storage, logistics, and related services throughout Brisbane, Queensland, and Australia.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

Contact Information

• Full name
• Business name
• Job title or position
• Telephone number
• Email address
• Postal and business addresses

Relocation Information

• Pickup and delivery addresses
• Relocation schedules and dates
• Site access requirements
• Office layouts and floor plans
• Inventory, furniture, equipment, and asset information
• Special handling requirements

Financial Information

• Billing and invoicing details
• Payment information
• Bank account details where required

Website Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Website usage statistics
• Cookies and analytics information

Employment Information

If you apply for employment with Brisbane Business Relocations, we may collect:

• Resume and employment history
• Qualifications and licences
• References
• Background or licence verification information where permitted by law

2. How We Collect Personal Information

We collect personal information through:

• Phone enquiries
• Email correspondence
• Website contact forms
• Requests for quotations
• Site inspections and relocation assessments
• Service agreements and contracts
• Customer support interactions
• Social media communications
• Business referrals
• Recruitment and employment applications

Where practical, we collect personal information directly from you.

3. Why We Collect Personal Information

We collect, hold, and use personal information to:

• Provide commercial and office relocation services
• Prepare quotations and relocation proposals
• Schedule and coordinate relocation projects
• Manage customer accounts and contracts
• Communicate with clients, suppliers, and stakeholders
• Process invoices and payments
• Respond to enquiries and service requests
• Improve our services and website performance
• Meet legal and regulatory obligations
• Recruit and manage employees and contractors
• Maintain internal business records

4. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and authorised contractors
• Removalists and relocation personnel
• Storage and warehousing providers
• Technology and cloud service providers
• Payment processing providers
• Professional advisers, including accountants, lawyers, and insurers
• Government authorities where required by law
• Other parties where you have provided consent

We do not sell, rent, or trade personal information to third parties.

5. Overseas Disclosure

Some third-party technology providers, software platforms, cloud storage providers, or business systems used by Brisbane Business Relocations may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is protected in accordance with Australian privacy laws.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and website performance.

These technologies help us:

• Analyse website traffic
• Monitor website performance
• Understand visitor behaviour
• Improve our services and marketing activities

You can disable cookies through your browser settings, although some website functionality may be affected.

We may use analytics services, including Google Analytics, to assist with website reporting and performance monitoring.

7. Security of Personal Information

Brisbane Business Relocations takes reasonable steps to safeguard personal information against:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification
• Disclosure

Our security measures may include:

• Secure cloud-based systems
• Password-protected databases
• Restricted staff access
• Secure document storage
• Confidentiality obligations for employees and contractors
• Secure disposal of records when no longer required

While we strive to protect personal information, no electronic transmission or storage system can be guaranteed completely secure.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

We may require proof of identity before processing your request.

9. Direct Marketing

From time to time, Brisbane Business Relocations may send information about our services, promotions, industry news, or business updates where permitted by law.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

We will promptly honour all unsubscribe requests.

10. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Deliver our services
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Maintain business records

When personal information is no longer required, we will securely destroy or de-identify it where appropriate.

11. Privacy Complaints

If you have concerns about how Brisbane Business Relocations handles your personal information, you may submit a complaint using the contact details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Office of the Australian Information Commissioner (OAIC)

12. Changes to this Privacy Policy

Brisbane Business Relocations may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.

Any updated version will be published on our website with the revised effective date.

13. Contact Us

Brisbane Business Relocations Pty Ltd

Address: 24 Eagleview Place, Eagle Farm
Brisbane, Queensland, Australia, 4009

Phone: 1300 026 861
Email: hello@brisbanebusinessrelocations.com.au
Website: www.brisbanebusinessrelocations.com.au

Last Updated: 16th June 2026

By engaging Brisbane Business Relocations' services or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described above.